1.Introduction

KayConnect is a training management platform developed by KayKloud Pty Ltd that allows organizations to manage students, trainers, enrollments, scheduling, and payments. By using KayConnect, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

KayKloud complies with Australian data privacy laws, including the Privacy Act 1988 (as amended by the Notifiable Data Breaches scheme in 2018) and other applicable global regulations such as GDPR, CCPA, LGPD, and PIPL where relevant.

2. Data Collection & Usage
We collect various types of data to provide and improve our services. 

A. Information We Collect

We may collect the following categories of data:

• Personal Information: Name, email, phone number, address, date of birth
  
• Training & Course Data: Enrollment details, attendance records, student progress. 
  
• Financial Data: Payment details, transaction history (processed securely via third-party payment gateways).
  
• Usage Data: IP address, browser type, device information, and interaction logs.
  
• Sensitive Information (if applicable): Health-related data for training safety requirements. 

B. How We Collect Your Data

• Directly from You: When you sign up, enroll in courses, or contact customer support. 
  
• Automatically: Through website analytics, cookies, and tracking technologies.
  
• From Third Parties: Payment processors, service providers, or publicly available sources.

C. How We Use Your Data

Your information is used to:

• Provide Services: Manage enrollments, class scheduling, and billing
  
• Enhance User Experience: Personalize features and improve platform efficiency. 
  
• Communicate: Send notifications about class updates, payment reminders, and policy changes.
  
• Ensure Security: Detect fraud, prevent unauthorized access, and maintain compliance.
  
• Marketing (With Consent): Send promotions, newsletters, and special offers (opt-out anytime).

4. Security Measures

We take data security seriously and implement strict measures to protect your information.

• Encryption: Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). 
  
• Access Controls: Role-based permissions ensure only authorized personnel can access sensitive data.
  
• Regular Security Audits: We conduct routine audits and vulnerability assessments. 
  
• Breach Notification: If a data breach occurs, we will notify affected users in compliance with the Notifiable Data Breaches (NDB) scheme. 

5. Data Retention & Storage

• How Long We Keep Your Data: We retain personal data only for as long as necessary to fulfill legal and operational purposes. 
  
• Data Storage: Your information is stored in Australian-based cloud servers to comply with local regulations.
  
• Data Deletion: Once no longer needed, data is securely deleted or anonymized.

6. Data Sharing & Third-Party Access

We do not sell your data. However, we may share information in the following situations:

• With Your Consent: When you permit sharing with third parties. 
  
• With Service Providers: Secure third-party services for payments, analytics, cloud hosting, and support. 
  
• For Legal Compliance: If required by law or government authorities.

7. Cross-Border Data Transfers 

If we transfer data outside Australia, we ensure it is protected through:

• Standard Contractual Clauses (SCCs) for GDPR compliance. 
  
• Data Localization Compliance for regions with strict residency laws (India, China, Russia). 
  
• Equivalent Privacy Protections in third-country jurisdictions. 

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic. You can:

• Adjust Browser Settings: Block or delete cookies anytime.
  
• Opt-out of Tracking: Modify cookie preferences in your account settings.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be notified via:

• Email Notification (if major updates occur).
  
• In-App Alerts on the platform.

The latest version will always be available on our website. 

10. Contact Information

For privacy-related inquiries, reach out to:

• Email: privacy@kaykloud.com.au
  
• Address: KayKloud Pty Ltd

                      1754/17 Gould Road, Herston

                      Brisbane - 4006

                      QLD

                      Australia

• Phone: +61 481 320 147

For full details, read the complete Privacy Policy on our website.