Frequently Asked Questions (FAQs)
Find quick answers to common questions about KayConnect’s features, pricing, subscription options, technical support, and data privacy. This section is designed to help you get the most out of your KayConnect experience with clarity and confidence.
General Questions
- What is KayConnect?
KayConnect is an all-in-one training management platform designed for training providers to handle enrollments, scheduling, billing, student tracking, and communication in one place. - Who is KayConnect for?
KayConnect is built for trainers, coaches, academies, and training organizations across various disciplines, including sports, music, fitness, professional courses, and more. - Do I need technical expertise to use KayConnect?
No! KayConnect is user-friendly with an intuitive interface that requires no coding or technical skills. - Can I customize KayConnect for my business needs?
Yes! KayConnect allows custom branding, course structuring, and flexible pricing options to match your business model.
- What is KayConnect?
Subscription & Billing
- Is there a free trial?
Yes! KayConnect offers a free trial with full access to explore all features before subscribing. - How does KayConnect’s pricing work?
KayConnect offers monthly and annual subscription plans, with flexible pricing based on the number of students and features needed. - Can I change or cancel my subscription anytime?
Yes! You can upgrade, downgrade, or cancel your plan at any time. - What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers via secure payment gateways.
- Is there a free trial?
Technical Support
- What kind of support do you provide?
We offer email support, live chat, and a help center with guides and tutorials. - Does KayConnect integrate with other software?
Yes! We integrate with payment gateways, CRMs, email marketing tools, and scheduling platforms. - Can I import my existing student records into KayConnect?
Yes! You can import student and class data from Excel or other systems into KayConnect.
- What kind of support do you provide?
Data Security & Privacy
- Is my data safe with KayConnect?
Absolutely! We use AES-256 encryption, role-based access, and multi-factor authentication (MFA) to secure your data. - Where is my data stored?
All data is stored on secure Australian-based cloud servers, ensuring compliance with Australian privacy laws. - Does KayConnect comply with data protection laws?
Yes! We are fully compliant with the Australian Privacy Act 1988 (APA) and Notifiable Data Breaches (NDB) scheme. - Can I delete or export my data if I stop using KayConnect?
Yes! You can export your data anytime and request deletion if needed.
- Is my data safe with KayConnect?
Still Have Questions?
